Question 1

Can I cancel anytime?

Accepted Answer

Yes, our plans are month-to-month by default. You can cancel your subscription at any time without penalty. If you choose an annual plan, you are billed upfront for the year.

Question 2

Do you support DOCX and PDF uploads?

Accepted Answer

Yes, Awelle supports both DOCX and PDF formats for contract review and analysis. When generating new contracts, you can download them directly as DOCX or PDF files.

Question 3

Is my data secure?

Accepted Answer

Absolutely. We use 256-bit encryption for all data in transit and at rest. Your data is hosted locally on Australian servers, ensuring compliance with Australian privacy laws. We do not use your confidential data to train our foundational models.

Question 4

How accurate is the AI?

Accepted Answer

Awelle is built and trained by practising Australian lawyers. Our Legal Intelligence engine grounds every answer and generated clause in verified legal sources, providing citations so you can trace the reasoning directly back to the law.

Question 5

Do you offer team plans?

Accepted Answer

Yes, our Team 5, Team 10, and Team 20 plans cover teams of up to 5, 10, or 20 users. They include a shared workspace, shared folders and templates, role-based access, central billing, and pooled credits across the whole team. Contact us for custom enterprise requirements.